In the event of a complaint or appeal against PD:Approval or against one of our endorsed providers, we will do all we can to reach an amicable resolution. Any upheld complaints or appeals will be sent to our licensing body as part of our annual independent assessment.

Appeals Procedure


3 weeks


Written appeal received


In order to process your appeal please email This email address is being protected from spambots. You need JavaScript enabled to view it. providing as much evidence as you can to support your appeal, e.g emails, screenshots, written statements etc.

Acknowledgement


We will acknowledge your appeal within 2 working days of receipt.

Review


A full review will take place which will only focus on the appeal in question not on any further appeals or connected complaints*
* The process will only concentrate on the initial appeal; any further issues that become apparent must be pursued in a separate appeals process.

Decision


A final decision will be made by the CEO of PD:Approval. If a decision cannot be made then REPs will be consulted.

Complaints Procedure


3 weeks


Written complaint received


In order to process your complaint please email This email address is being protected from spambots. You need JavaScript enabled to view it. providing as much evidence as you can to support your complaint, eg emails, screenshots, written statements etc.

Acknowledgement


We will acknowledge your complaint within 2 working days of receipt.

Review


A full review will take place which will only focus on the complaint in question not on any further connected complaints.*
* The process will only concentrate on the initial complaint; any further issues that become apparent must be pursued in a separate complaints process.

Decision


A final decision will be made by the CEO of PD:Approval. If a decision cannot be made then REPs will be consulted.

© 2018 PD:Approval. All Rights Reserved. Powered by PD:Approval licensed by the Register of Exercise Professionals India Foundation

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